Support Policy

Contact Information:

For all support-related inquiries, please reach out to our dedicated support team through the following channels:

Phone: +92300-924-6789

Support Hours:

Our support team is available to assist you during the following hours:

  • Monday to Saturday: 9:00 AM – 6:00 PM (PST)
  • Sunday: Closed

Please note that response times may vary depending on the volume of inquiries, but we strive to address your concerns as quickly as possible.

Types of Support:

Buyer Support:

  • Assistance with navigating the website
  • Help with placing orders
  • Inquiries about product details, shipping, and delivery
  • Returns and refunds assistance

Seller Support:

  • Guidance on setting up a seller account
  • Help with listing products
  • Assistance with managing orders and inventory
  • Resolving issues related to product listings

General Inquiries:

  • Information about handicraft products, and cultural heritage
  • Technical support for using the website
  • Feedback, suggestions, and improvement ideas

Response Time:

Our support team aims to respond to inquiries within 24 hours during regular business days. Please allow for additional time during weekends and public holidays.

Escalation Procedure:

If your inquiry requires further assistance or if you are unsatisfied with the initial response, you can escalate the matter by emailing our escalation team at Please include your original ticket number and a brief description of the issue.

Feedback and Suggestions:

We value your feedback and suggestions as they help us improve our services. If you have any ideas or recommendations, please email us at

Privacy and Security:

Rest assured that your personal and sensitive information is treated with utmost confidentiality and security. Please review our Privacy Policy for more information.

Thank you for choosing ZurNain eMart. We are dedicated to serving you with the best support possible and ensuring your experience with us is delightful.