Refund and Returns Policy

If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on the ZurNain eMart website (https://freamz.com). Return requests must be raised within 14 days from the date of delivery.

1. Returns Policy per Category

Please note that items marked as non-returnable on the product page are not eligible for return.

2. Valid reasons to return an item

  1. The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  2. The delivered product is incomplete (i.e. has missing items and/or accessories).
  3. The delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
  4. The delivered product does not match the product description or picture (i.e. product is not as advertised)
  5. The delivered product does not fit. (i.e. size is unsuitable)

3. Conditions for Returns

  • The product must be unused, unworn, unwashed and without any flaws.
  • The product must include the original tags, invoice and accessories.
  • The product must be returned in the original and undamaged packaging/box. If the product was delivered in ZurNain eMart┬ápackaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the packaging/box.

Note: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you in between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

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