Items that aren’t genuine
Show Amazon the receipts/invoices from where you purchased the product if you receive a misleading accusation that it is inauthentic. Include the phone number and website of the distributor. Second, perform the self-analysis that Amazon requests. Consider why your buyer could assume your goods isn’t genuine. You may be offering genuine goods, yet the packaging may fall short of the customer’s expectations. Above all, discuss how you intend to avoid future bans.
Used but in new condition.
You may be confused if Amazon has given you a notice suspending your account owing to a used sold as new complaint, because you’re selling a product that has never been used. One reason you can get a used sold as new complaint is if the packaging isn’t identical. Alternatively, the product can be returned (even if it has never been used). These goods are considered used by Amazon, and you cannot offer them as new. The product cannot be classified as new even if it was recently returned. Amazon demands flawless packing.
Not What Was Expected
When selling things on Amazon, you should be as detailed as possible. If you’re selling a non-branded item, for example, make it clear that your product isn’t a certain brand, but rather ‘likes’ it. This oversight might result in customer complaints about things that aren’t as described. Show Amazon in your Plan of Action that you immediately remedied the error and that you’ll take proactive measures to ensure it doesn’t happen again. So, take a look at your ads and make sure the photographs and text are accurate representations of the items you’re offering.
Drop-shipping straight from companies like Sam’s Club or Walmart to customers has resulted in sellers being banned. Amazon appears to be pushing down harder and harder on anyone who they believe is breaking their drop delivery rules. Customers complaining about non-Amazon packing is the most common reason drop shippers are suspended. Finally, make sure you get the products first before sending them to your consumers.
Complaints about counterfeit goods
Brands may accuse you of selling counterfeit items even though you are selling 100% real stuff.
Accounts That Are Related
If you’re a new Amazon seller building an account and encounter an impediment, such as a standard business verification, pause and resolve the issue. Don’t start again with a new account! Use VPNs, other bank accounts, and several Mac addresses if you’re a seasoned seller. To be effective managing numerous accounts without being found, everything must be different.
Complaints Regarding Trademarks
As a customer, when you see a trademark, you know you’re receiving high-quality goods or services. Infringement of a trademark happens when third-party sellers employ unlawful / inappropriate business names that are same / similar to those used by another seller. Brand infringement may occur if another merchant utilises your trademark or anything similar to your trademark in a way that confuses the consumer.
Complaints Regarding Intellectual Property (IP)
Copyright nearly usually applies to images and text in Amazon listings. It also includes items you put to the packaging or package inserts (which are written material / copyright). We’ve witnessed a slew of false copyright accusations lodged against retailers all across the world. If you have one on your account, you must first determine whether or not you violated anyone’s copyright.